Peppers & Rogers Group 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting.

Welcome to 1to1 Media — a multimedia resource
for CRM and Customer Experience Professionals.

  • Marketing Research Articles
  • CRM Best Practices
  • Customer Strategy Trends
  • Emerging Business Tactics

 
Customer Champions are not only high-level executives driving an organization’s customer strategy. They can be anyone who inspires you to go back to an establishment again and again. Here, we honor some of those Champions as recommended by our readers. Check out their stories and recognize an Everyday Customer Champion that you admire.
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Jim Holsinger - Owner/Mechanic, Holsinger's Automotive Repair, Bellefonte, PA 16823
MARK ROGERS - PRINCIPAL SPEAKER, YOUR PERFORMANCE MATTERS, NEW BERLIN, WI
Kelly Neely - Director of Handicapping, Oregon Golf Association, Woodburn, OR
Sheila - Sales Representative, Babies 'R' Us, Brookfield, Wisconsin
Kathy Phillipo - Customer Service Representative, Artco, Inc., Canton, MA
Deb Barker - Quality Control Specialist, GES Exposition Services (SM), Las Vegas, NV 89118

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Welcome to the 1to1 Media community, a rich, multi-media resource for you to learn innovative ideas and best practices on customer strategy. Every form of content you’ll enjoy from 1to1 Media has an over-arching theme—to help you succeed in creating customer relationships that lock-in brand loyalty and drive your company’s profits.

Led by Editorial Director Ginger Conlon and our parent company, Peppers & Rogers Group, the 1to1 Media franchise has the distinct voice of the renowned gurus of customer-centricity, Don Peppers and Martha Rogers. For more than a decade, 1to1 Media has inspired smart marketers and forward-thinking executives to make customer-based initiatives the centerpiece of their growth strategy.

Register today to gain a competitive edge and drive the greatest value from your customer base. Your free registration enables you to learn how to implement successful customer strategy with 1to1 Magazine. 1to1 Magazine highlights winning customer strategies including companies that exhibit a deep understanding of their individual customers, driving customer retention. Every issue of this customer strategy publication showcases CRM best practices. Plus you can access customer strategy case studies, webinars, white papers, videos, podcasts, blogs, books, research, and more…

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