Are You Taking Employees for Granted?

Employee Engagement
The employee experience is as important, if not more, than the customer experience.

TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter to learn about three employee engagement tips that will drive impact to employee morale, customer satisfaction, and your business.

Listen to all episodes of The CX Pod at TTEC.









Voices From the Customer Front Lines
Executives often talk about the importance and value of front-line employees. But does the talk translate into action? We talked to men and woman who work face-to-face with customers every day to find out what they think about their role in the company and their value to the rest of the business.
Read More »