1to1 Media Industry Events

This event calendar includes information about upcoming industry events (live, virtual, webinar) that are related to improving customer engagement and strategies across the enterprise.

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July 30 - July 30, 2014

What You Don’t Know Can Kill You… or at Least Your Sales

Fluctuations in customer sentiment and increasing churn rates wreak havoc on bottom-line results. Consequently, there's a fundamental need for sales teams to gain a real-time understanding of the entire customer purchase journey, and then act on that knowledge in the most efficient way possible or risk killing sales. This complimentary webinar will educate you on the trends and forces shaping the need for predictive modeling in sales, and the mechanics of how to implement predictive models in your sales organization today.

Webinar July 30 - July 30, 2014
August 13 - August 13, 2014

Forrester's Summit For Marketing & Strategy Professionals: Australia

In this age of the customer, the only sustainable competitive advantage is knowledge of and engagement with customers. At this Summit, Forrester will teach you how to thrive in the age of the customer with a focus on the four critical strategic imperatives: become a digital disruptor; turn big data into business insights; embrace the mobile mind shift; and transform the customer experience.

Sydney, Australia August 13 - August 13, 2014
August 13 - August 13, 2014

Leveraging Employee Engagement Data to Drive Business Impact

In this full day seminar (9:00am - 5:00pm) hosted by The Engagement InstituteTM, Dr. Patrick Hyland, director of R&D at Sirota; Dr. David Dye, partner at Deloitte Consulting; Dr. Jennifer Bustamante, Senior Researcher at The Conference Board, will lead a comprehensive discussion on linking employee engagement data with critical organizational performance outcomes.

New York, United States August 13 - August 13, 2014
August 18 - August 20, 2014

Mobile Innovation Summit

The CONNECT 2014 Mobile Innovation Summit will explore the many opportunities that retail and restaurant enterprises have for leveraging mobile and digital channels to build their brands, increase sales and improve customer engagement, and experience and loyalty.

Chicago, United States August 18 - August 20, 2014
August 18 - August 20, 2014

Customer Service Experience 2014

The Customer Service Experience conference, co-located with the ever-growing CRM Evolution and SpeechTEK conferences, is the answer to your thirst for knowledge about customer service.

New York, United States August 18 - August 20, 2014
September 16 - September 16, 2014

Ad Age Digital Conference

Learn from mega-brands experimenting with new digital tools and pushing the envelope in advertising. Get inside the minds of thought leaders charting the future of media and communication.

San Francisco, United States September 16 - September 16, 2014
September 17 - September 17, 2014

Ad Age CMO Strategy Summit

The Ad Age CMO Strategy Summit brings together innovative, resourceful marketers, with budgets of all sizes, to learn about and debate what works and what doesn’t. These are the brands that are staying nimble, delivering fresh ideas to their customers and ultimately, breaking through in an increasingly noisy marketplace.

San Francisco, United States September 17 - September 17, 2014
September 23 - September 25, 2014

ICUC 2014 – INNOVATION UNLEASHED

Contact center professionals and executives from various industries are gathering at the beautiful Renaissance Orlando at SeaWorld for ICUC 2014. Join us to explore topics designed specifically for you and network with industry experts and peers. You'll leave the conference with a plan to tackle the toughest challenges facing your contact center.

Orlando, United States September 23 - September 25, 2014
September 24 - September 25, 2014

Digital Customer Experience Strategies Summit

Make sense of the digital opportunities and challenges for next generation CX. Take away solutions unavailable elsewhere on mobile, web, social, personalization, content, design and more. Source insights to set your strategy, prioritize your resources and execute for maximum results. Hear from award-winning, innovative top brands. Drive customer retention and conversions with fresh innovation, creativity and insights. Successfully exploit the power of digital CX.

New York, United States September 24 - September 25, 2014
September 25 - September 25, 2014

Big Data Innovation

80+ Industry Speakers & 800+ attendees, Big Data Innovation is the largest gathering of Fortune 500 business executives leading Big Data initiatives.

Boston, United States September 25 - September 25, 2014
September 29 - October 01, 2014

Retail's Digital Rush

In 2014, 5,200 professionals will gather in Seattle for the Shop.org Summit, a 2½ day event specifically for digital and multichannel retailers. Get the rush of discovering new ideas, getting actionable takeaways and building strong relationships with the brightest and most innovative players in the digital retail world.

Seattle, United States September 29 - October 01, 2014
September 29 - October 03, 2014

Advertising Week 2014

Advertising Week is the world’s premier annual gathering of marketing and communications leaders each year in New York City. With more than 250 distinct events, the Week is a hybrid of thought leadership seminars and special events.

New York, United States September 29 - October 03, 2014
September 30 - October 02, 2014

Search Marketing Expo – SMX East 2014

Attend SMX East and learn SEO, SEM and social media marketing tactics that increase web site traffic, boost conversions…and sales! With over 60 sessions across multiple tracks, you can customize your program to meet your needs, whether you’re a search veteran or just getting started, work for a Fortune 500 company or own a small business.

New York, United States September 30 - October 02, 2014
September 30 - October 01, 2014

Digital Strategy Conference

Over 150 senior managers and directors along with their web teams and digital specialists will come together for a deep dive into digital strategy at this year’s Ottawa Digital Strategy Conference.

Ottowa, Canada September 30 - October 01, 2014
October 07 - October 09, 2014

5th Annual Customer Experience Management Summit

This summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, on the entire customer journey, not individual experiences, and at the same time discuss how to empower sales, support, customer service, and marketing to work together to create a unified, reliable experience, and provide real customer service “secrets” on how to outline the customer experience you want to deliver - for CEM Professionals in the Banking, Retail, Pharma, Telecom and Travel industries!

Barcelona, Spain October 07 - October 09, 2014
October 08 - October 09, 2014

Share Forrester's Forum For eBusiness & Channel Strategy Professionals

At this Forum, Forrester will teach you how to create alignment and balance in your digital strategies -- and in the process, transform both your operations and customer relationships.

Chicago, United States October 08 - October 09, 2014
October 13 - October 16, 2014

Customer Experience Management Asia

This October, 150+ CEM leaders from across APAC will gather at the Customer Experience Management Asia Summit to discuss pressing questions and define the future of customer experience management. 30+ industry expert speakers will provide in-depth insights on customer journey mapping, customer centricity, social media, omni-channel, big data, and engagement of the changing consumers.

Sentosa Island, Singapore October 13 - October 16, 2014
October 19 - October 22, 2014

10th Anniversary Customer Contact 2014, West: A Frost & Sullivan Executive Mind

10th Anniversary Customer Contact: A Frost & Sullivan Executive MindXchange Experience Frost & Sullivan's 10th Anniversary Customer Contact Executive MindXchange. Meet and collaborate with the brightest minds in the industry. Engage in sharing great insights, ideas, and best practices with a uniquely interactive event format. Go beyond proven strategy and build a post-event plan to drive results.

Tucson, United States October 19 - October 22, 2014
October 25 - October 30, 2014

DMA2014 – Oct 25-30, 2014 – San Diego

Customize your time at DMA2014 and get the most out of this week-long celebration. This global event will attract some of the brightest minds in global data-driven marketing to share their insights and best practices with YOU!

San Diego, United States October 25 - October 30, 2014
October 28 - October 29, 2014

Customer Experience Transformation: Nordics

Join your peers at the most comprehensive and interactive 3 day Summit for the Nordic region to learn how to achieve Customer Experience excellence, and drive profitable customer centricity to the heart of your business.

Stockholm, Sweden October 28 - October 29, 2014
October 28 - October 29, 2014

Ad Age Data Conference

More than just a tool for digital ad targeting, consumer data is flowing everywhere and marketers have just begun to explore its applications. The second-annual Ad Age Data Conference brings the emerging data landscape to life with captivating brand stories and discussions on timely topics: geo-location data, mobile shopping and retail data innovations, new approaches to cross-channel campaign measurement, loyalty and CRM program trends, and increasingly challenging issues like data security.

New , United States October 28 - October 29, 2014
November 04 - November 05, 2014

Social Media for Customer Service

Seamless Support: Build social into your Service strategy to cut costs, prevent crises and get happier customers. The 2014 Social Media for Customer Service Summit will bring together industry leading brands to demonstrate the latest case studies and practices to revolutionize your social support strategy.

New York, United States November 04 - November 05, 2014
November 06 - November 07, 2014

Forrester's Forum For Customer Experience Professionals West

Through keynote and track sessions led by Forrester analysts, we deliver thought leadership and practical advice designed for your role that you can apply to your business challenges the day you return to the office.

Anaheim, United States November 06 - November 07, 2014
November 07 - November 07, 2014

UserConf

A one-day conference about keeping your customers (happy)! UserConf is the only conference of its kind, built to bring education and insight to people working in customer support and community management. See what people are saying about UserConf!

San Francisco, United States November 07 - November 07, 2014
November 13 - November 14, 2014

Search and Social Media Marketing Expo – SMX Milan 2014

Attend SMX Milan and learn SEO, SEM and social media marketing tactics that increase web site traffic, boost conversions…and sales! With over 50 sessions across multiple tracks, you can customize your program to meet your needs, whether you’re a search veteran or just getting started, work for a Fortune 500 company or own a small business.

Milan, Italy November 13 - November 14, 2014
November 17 - November 18, 2014

Forrester's Forum For Customer Experience Professionals EMEA

Through keynote and track sessions led by Forrester analysts, we deliver thought leadership and practical advice designed for your role that you can apply to your business challenges the day you return to the office.

London, United Kingdom November 17 - November 18, 2014
November 18 - November 20, 2014

Customer Experience Exchange Europe

Combining in-depth, real-life case studies, strategic interactive discussions, expert panellists and cutting edge research, this two and a half day Exchange goes beyond generic recommendations and instead will address the most pertinent questions facing attendees.

TBA, Netherlands November 18 - November 20, 2014
November 19 - November 20, 2014

SMX Social Media Marketing

MX Social Media Marketing is a two-day, tactic-rich conference that covers all key issues for getting the most out of social marketing, whether you’re tasked with driving organic traffic, managing paid campaigns, or stewarding your company’s brand with online reputation management and customer service.

Las Vegas, United States November 19 - November 20, 2014
November 28 - November 28, 2014

Customer Engagement Summit 2014

The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability across all channels.

London, United Kingdom November 28 - November 28, 2014
December 08 - December 10, 2014

CX Impact 2014: A Customer Experience Event

The 6th CX Impact Event combines best practice case studies with "idea exchange" sessions rich in discussions, debate and problem-solving with your peers. Join customer experience, marketing and operations leaders as they share how they are connecting the dots using data mapping, digital integration, social, mobile and customer insights to build stronger relationships with customers that impact the bottom-line.

New Orleans, United States December 08 - December 10, 2014
January 11 - January 13, 2015

Retail's Big Show 2015

NRF's Annual Convention & EXPO earned the nickname "Retail's BIG Show" years ago and because the name was so appropriate, it stuck. Today, Retail's BIG Show is NRF's flagship industry event held annually in New York City. The four day event offers unparalleled education, collegial networking, and an enormous EXPO Hall full of technologies and solutions.

New York, United States January 11 - January 13, 2015
January 12 - January 14, 2015

9th Annual Innovation in New Product Development and Marketing: A Frost & Sulliv

This is an unbeatable opportunity to brainstorm with fellow innovators, technologists, and product development and marketing executives in the nation's leading organizations. Collaborate with one another on strategy, best practices, and lessons learned in creating new opportunities through breakthrough innovation; driving value through incremental product innovation; and embedding disruptive thinking and change management in your innovation culture.

San Diego, United States January 12 - January 14, 2015
January 27 - January 28, 2015

Customer Experience Management in Telecoms Global Summit

The 2015 Summit will welcome advanced CEM leaders from across the globe to showcase their CEM initiatives. Benefit from over 40 expert speakers and panellists and walk away with the tools and strategies you need to successfully deliver a consistently positive customer experience in an increasingly complex, digital world.

London, United Kingdom January 27 - January 28, 2015
March 02 - March 03, 2015

Forrester's Forum For Sales Enablement Professionals

This Forum will deliver a unique strategic vision, matching Forrester's deep understanding of the rapidly evolving B2B buyer with powerful and actionable tools to achieve customer obsession through your enterprise and in your own B2B sales and marketing organizations.

Scottsdale, United States March 02 - March 03, 2015
March 03 - March 05, 2015

Search Marketing Expo – SMX West

The SMX West agenda features 60 sessions, keynotes and clinics on paid search, SEO, social media marketing, mobile search and more. SMX West has programming to fit your needs, whether you work at an agency or in-house and whether you’re a search marketing veteran or just learning the ropes. You’ll be satisfied with the SMX experience. We guarantee it!

San Jose, United States March 03 - March 05, 2015
April 11 - April 15, 2015

11th Annual Customer Contact 2015, East: A Frost & Sullivan Executive MindXchang

Join us to celebrate our 11th anniversary of an event that is, simply put, a fantastic opportunity to meet and collaborate with the brightest minds in the industry. It's a unique place where everyone is engaged in sharing great insights, ideas, and best practices. The connections you make here will be invaluable to you in your career. If you only attend one event per year, be sure it's our 11th Annual Customer Contact East, 2015: A Frost & Sullivan Executive MindXchange

Ponte Vedra Beach, United States April 11 - April 15, 2015
June 03 - June 04, 2015

Search Marketing Expo – SMX Advanced 2014

SMX Advanced is the only search marketing conference designed exclusively for experienced internet marketers. Sessions are fast-paced, Q&A-packed, frequently controversial, always informative…and don’t stop to cover the basics. Fluent in search engine marketing? Come to SMX Advanced and engage with others who speak your native language.

Seattle, United States June 03 - June 04, 2015