Do You Have a Policy for That?
Domino’s Pizza learned a valuable lesson in 2009. After two employees posted a video of themselves on YouTube defacing a pizza, Domino’s waited a whole 24 hours to respond. In a digital world where people exchange information in real time, that response was 23 hours too late. Social media policies are crucial in this social media environment.
Bank’s Financial (Dis)Services Ignites Social Lending Momentum
The concept behind social lending is not new. But social lending, also called peer-to-peer lending, is still a new industry with its own challenges. Chris Larsen, cofounder and CEO of social lending company Prosper, talks with 1to1 Media's Liz Glagowski about the benefits and challenges of the space, as well as some customer-focused lessons from the Web 2.0 world for both Wall Street and Main Street banks.