March 25 2002

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Bringing Products and Customer Relationships Together Are you a product-dominant company that wants to maintain its product leadership? Customer-based initiatives can help your bottom line too.
The ROI of Internet-Ready Devices It's chapter two of the ongoing development of Device Relationship Management (DRM).
Customer-Based Tech Investments to Skyrocket Twenty-five percent of U.S. companies will invest at least $500,000 in customer-based technologies over the next two years. Where do you fall?
European CRM Going Strong A new report details European, customer-based companies that "get it," with automotive, healthcare, and utilities firms leading the pack.
E-Customer Centricity: A Global Report The U.S. and the U.K. are on top with nine in ten companies using the Internet to interact with, retain, and better serve customers.