May 6 2002

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

How Customer Interaction Becomes Business Intelligence Two-way dialogue builds brand value, even for companies with a highly-commoditized product.
The E-motional Rescue of Self-Service Devices Are machines capable of responding to a customer's emotional cues in real time?
Successful CRM Takes More than Seven Habits Readers respond to our Executive Forum and give their take on the keys to a successful customer-focused initiative.
Strategy Meets Technology on the Road Ahead Gartner says the path to sustained advantage is integrating customer-based strategy with technology.
Call Center Training is Big Business Companies will boost investments in CIC training in order to spark customer loyalty.