June 24 2002

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Putting Service in the Customer's Hands AT&T Wireless is cutting costs by helping 3 million customers help themselves. Alexander Graham Bell didn't see this one coming.
Taking the Customer's Side Sometimes the best way to serve customers -- and to improve satisfaction and retention -- is to walk a mile in their shoes.
Customer-Based Tech to Drive IT Spending Decision makers may be tightening their belts, but customer-based investments will thrive.
Contact Centers Doing More with Less Armed with new technology and retention strategies, company front lines are taking customer interaction to the next level.
Linking the Multi-channel Demand Chain Consumers now demand that firms keep a 360-view of them across touchpoints.