December 16 2002

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Online Billing: The Right Strategy for You and Your Customers? Online bill payment and presentment (OBPP) is gaining steam as a customer strategy. For companies, the benefits are clear -- reduced cycle time for bill generation, elimination of printing and mailing costs and immediate credit from the customer's ba
Telesp, NCS, mywashingtonpost.com Shine as 1to1® Innovator Award Winners Last issue, we spotlighted winners of the 2002 1to1 Innovator Awards from the financial-services sector. This week, we focus on winners from other sectors, including Telesp Celular, National Computer Systems (NCS) and Washingtonpost.Newsweek Interac
Telecoms Answer the Call for Better Experiences IDC predicts that worldwide wireless telecommunications revenue will climb from $351 billion in 2002 to $542 billion in 2006. In such a highly competitive and volatile industry, it's likely that recent growth is a result of telecom providers giving
Don't Discount Catalogue Shopping The Internet boom has pushed many traditional media out of the spotlight. But rather than fade away, some traditional communications channels have actually grown stronger, by working in concert with high-tech vehicles to build loyalty and customer e
European E-tailers Will See Green This Holiday Season Forrester forecasts that European online retail sales will break all records this holiday season, totaling 7.6 billion euros ($7.7 billion) -- up 86 percent over last year.