June 30 2003

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Integrating Supply and Demand: The Sales Perspective Sure, integrating CRM and SCM sounds great, but what benefit does it provide to the sales agent?
Energy Companies Spark Customer Relationships at Reduced Costs As deregulation brings customer choices, energy firms are working hard to get, keep and grow customer relationships.
Loyalty Programs Don't Guarantee Loyalty Companies should think carefully about deepening customer relationships before jumping on the rewards-program bandwagon.
Contact Centers Going Global In today's global business landscape, many firms are moving their contact centers beyond geographical borders.
Who Tops the Customer Satisfaction List? Customer-focused firms rank high on the annual Harris Interactive customer-satisfaction poll.