December 1 2003

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Privacy and Protection Square Off at D.C. Hearing It looks like the interests of big business and Big Brother may continue to battle over consumer privacy.

A recent Washington D.C. hearing before the Technology and Privacy Advisory Committee (TAPAC) showed signs of a continuing clash between the need for government access to consumer data and the private sector's right to protect it.

Canon's Customer Strategy Makes Unexpected Improvements Canon USA enjoys market share leadership in the high-end networked copier business. However the economy has forced a shakeout in the industry -- witness the recent merger of Konica and Minolta, and Kyocera's takeover of Mita. So Canon is conscious of the need to grow and maintain its lead.
Companies Slow to Adopt Supply Chain Management A comprehensive business strategy involves integrating the supply chain to relieve inefficiencies between suppliers and distributors. However a new survey from Supply Chain Management Review and solutions provider Computer Sciences Corp. finds that a majority of companies have trouble implementing a successful supply chain management (SCM) program.
Convenience Will Drive Holiday Shopping Retailers are hoping for a better holiday shopping season than last year, and Deloitte says their wish will most likely come true.
Banking on Online Strategy Online services, especially in the banking sector, continue to grow at a quick pace. EMarketer says 27.8 million U.S. households banked online in 2003, representing 26.1 percent of total households. This is more than double the number of just three years ago, and the research firm predicts that percentage will climb to 38.7 percent of total households by 2007.