December 6 2004

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Consumer Backlash Spurs Corporate Action British companies are hustling to get their act together as consumers demand improved service.
Minority Report: Strategy Aims at Untapped Potential Minority business owners are a fast-growing mid-sized business group, primed for the lessons of customer strategy success from large-scale organizations.
Short Takes: Outsourcing. Wireless Dissatisfaction. A large majority of multinationals are outsourcing, but a good chunk of them aren't reaping the benefits. Also: only a quarter of wireless users are satisfied with their wireless service providers and will consider switching.
Inside 1to1 - 12/6/04 Web View Coming soon!