April 4 2005

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Retailers Emphasize Customer Knowledge Retailers that can identify shopping behaviors in their stores will win out in the long run.
Hotel Loyalty Grows as Customers Speak Up Confident that they will have an experience that truly meets their needs, hotel guests are more loyal than they have ever been.
Short Takes: Satisfaction Falls. BI Insight For the first time in eight years, American consumers aren't as satisfied as they were last quarter. Also: executives can't get enough business intelligence.
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