February 27 2006

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Customers See One Path to Online Loyalty To win online, it's all about the customer experience.
Customer Focus Breathes New Life Into Furniture.com Once on the list of dot-com also-rans, Furniture.com uses analytics to make the most of its customer relationships.
Inside Access: Reporter's Notebook At Intuit, engineers work the contact center to get a true customer understanding. Also: what are the steps on the "stairway to desire" for customer loyalty?