March 13 2006

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Can You "Own" Your Customers' Inbox? Proponents and detractors argue the customer benefits of new email technology.
Home Depot Makes Customer Sacrifices for Efficiency A new report gives thumbs up and down for customer satisfaction at retailers, banks, and online sites.
Inside Access: Reader Feedback The oil industry isn't doing enough to satisfy customers, says one letter. Also, a reader shares his views on the importance of customer strategy.