May 8 2006

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

The New Guy Roughs Up the Competition Telenet began its company with a customer focus, and hasn't looked back.
It's Not a Store, It's Family Japan's Daimaru retail chain reestablishes its personal connection to customers, who have been shopping there for almost 300 years.
Inside Access: Reader Feedback Communications and strong organization are two key pieces to a successful enterprise-wide shift.