September 11 2006

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Banks Fail to Make a Statement A new report shows banks are missing a great opportunity to interact with customers through direct channels.
Pictures Are Worth a Thousand Loyal Customers By anticipating its clients' needs, even a small company can stand head-and-shoulders above the competition.
Inside Access: Reader Feedback Verizon's new approach to termination fees opens the question, "who is to blame when a relationship goes sour?