October 30 2006

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

AOL Reorganizes Around the Customer A new CPO and internal changes mark a new customer era for the online company.
Customer Surveys: All Talk, No Action Too many companies today don't leverage survey data — leaving myriad opportunities untapped.
Inside Access: Reporter's Notebook Employees hold the keys to the customer relationship. Also: self-service can drive loyalty.