April 21 2008

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Verizon Employees Picket in the Name of the Customer In Florida, customer-facing employees and management differ on what "customer service" means.
South Africa's Standard Bank Shares Its Award-Winning Strategy Integrated systems and a consistent customer experience land the bank a Gartner CRM Excellence Award.
Inside Access Even a pig farm can benefit from predictive analytics.