November 10 2008

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Customer Centricity a Work in Progress Research shows that a customer focus creates competitive advantage, yet most companies are in the early stages of customer experience maturity.
Motorola Tunes In to Customer Service Improvements Training agents to really listen to customers drove double-digit increases to customer satisfaction and first-call resolution.
Marketers Step Up to Green Initiatives Marketers are increasingly taking responsibility for their role in the environment, and are doing their part to improve efficiencies and gain competitive advantage