November 2, 2009

1to1 Magazine's Weekly Digest delivers the latest insights, best practices, and expert opinions on the most vital issues and trends in customer-based business strategy. Edit-in-Chief Mila D'antonio and our entire team of seasoned editors scour the market to uncover the trends that will mean the most to you in maximizing the value of your customer relationships.

In this Issue:

Down Economy Uncovers Opportunity in the Call Center The contact center has all the elements to succeed in a down economy: laser focus on efficiency, numerous measurements, and the goal to deliver a positive customer experience.
The Ultimate Customer Data Project: Electronic Healthcare Records The strategy of how to make health data portable and valuable to hospitals and doctors while maintaining trust and privacy is an enormous challenge for any database expert.
1to1 Weekly: Down Economy Uncovers Opportunity in the Call Center