1to1 Media’s Newsroom provides information for PR professionals on upcoming customer experience editorial opportunities, annual awards programs, and 1to1 Media’s press releases.
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The Ins and Outs of Accurately Measuring CX
It's unquestionable that customer experience is a hot topic among businesses, but accurately measuring it is another story. Without a disciplined strategy, companies will struggle to understand what's working and what's broken. But identifying the right metrics can feel like a guessing game. This article will feature recommendations from analysts and other CX experts on the metrics companies should use to benchmark and grow their customer experience strategy.
Monday, September 12, 2016
Top 2017 Customer Service Trends to Disrupt Customer Engagement
From the Internet of Things to augmented reality, emerging trends are disrupting customer service organizations and turning traditional customer service models on their heads. Customer service as a whole can no longer ignore such radical innovations and instead become advocates of change. 1to1 Media will explore the top trends expected to incite change next year.
Monday, September 26, 2016
Fact or Fiction in a Post-Digital Marketing World
Pundits continue to pose the question: Are we really living in a post-digital marketing world? Are chief marketing technologists becoming a sought-after position? Are third-party agencies working together? Are sales and marketing organizations becoming integrated? 1to1 Media sheds light on what’s reality and what’s fantasy in the digital marketing realm.
Monday, October 3, 2016
VOC Pros: Creating an Enterprise Feedback Program that Works
In their quest to regularly gather voice of the customer data to identify and pursue opportunities to improve, customer experiences organizations often wonder if they’re making the most of enterprise feedback programs. 1to1 Media explores a few of the important ways organizations are collecting feedback such as through surveys, websites, emails, and social media, and offers advice on how to improve each method.
Monday, October 10, 2016
Get involved with 1to1 Media’s Awards Program

Each year 1to1 Media awards executives as part of the 1to1 Media Customer Champions. These are customer-centric leaders who understand that engaged customers make a positive bottom-line impact.

They’re innovative, determined, and creative leaders who treat customers as the valuable resource they are.

1to1 Media Customer Champions