A study of 10,000 U.S. consumers conducted by Temkin Group found that 86 percent of customers who are "very satisfied" with service interactions are likely to purchase from the company again. By comparison, 64 percent of customers who are "very dissatisfied" with service interactions would not likely purchase from the same company again.
Companies that utilize hosted contact center platforms are able to gain the flexibility that's needed to support today's mobile multichannel customer.
Download this new 1to1 Tips & Takeaways paper to learn:
How to leverage the adaptability of a hosted contact center platform to delight customers across each of the channels they use for support
How to ensure that customers are receiving consistent support experiences across all of the channels they use
How to maximize investments in contact center systems to properly support unpredictable call volumes and avoid unexpected system outages
How to recognize and respond to the issues that matter most to customers through the use of a unified contact center hub