“Know Me Now” in the Age of AI

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Customer Experience
What does it mean for enterprise organizations to personalize experiences?

What does it mean for enterprise organizations to personalize experiences? At Enterprise Connect 2018, Customer Strategist Senior Writer Judith Aquino sat down with Verizon’s Alla Reznik to discuss the value of knowing your customer, Verizon’s approach to creating AI-enabled personalization tools, and the limits of automated services.

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EXPERT OPINION
EXPERT OPINION