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Customer Experience
Customer Delight Doesn’t Pay

Brands can influence positive customer emotion now and in the future by prioritizing interactions with individuals based on emotional attributes that have the most impact on business.

Feb 21, 2018
Customer Experience
Tell Me a Story

Content marketing expert Josh Ritchie sits down with Jeff Marcoux to share insights on how empathy and relatability through storytelling are amazingly effective CX drivers.

Jan 15, 2018