Search results for "Customer Experience"

Customer Experience Technology
How Customer Identity Management Can Improve the Customer Experience

There's a goldmine of valuable data in the cross-channel interactions customers conduct. 1to1 Media's Tom Hoffman recently met up with Jason Rose, Gigya Senior Vice President, Marketing, to discuss key trends in customer identity management and how information shared by customers in their omnichannel interactions can be used to deliver more personalized customer experiences.

Jul 07, 2016
Employee Engagement
Happy Employees Are a Win-Win

Providing employees with the tools and techniques they need to get their jobs done and address customer issues effectively can bolster employee happiness, improve the customer experience, and drive better business performance.

Jul 01, 2016
Customer Experience Customer Strategy
Bridgestone takes a Fresh Look at the Customer

What does Bridgestone have in common with Nordstrom and Starbucks? On the surface not much, but Bridgestone aspires to match the high level of customer service that companies like Nordstrom and Starbucks are known for. Yesterday, Bridgestone laid out its strategy for overhauling its customer experience by 2020.

Jun 23, 2016