Search results for "Customer Experience"
How Customer Identity Management Can Improve the Customer Experience
There's a goldmine of valuable data in the cross-channel interactions customers conduct. 1to1 Media's Tom Hoffman recently met up with Jason Rose, Gigya Senior Vice President, Marketing, to discuss key trends in customer identity management and how information shared by customers in their omnichannel interactions can be used to deliver more personalized customer experiences.
Jul 07, 2016
Happy Employees Are a Win-Win
Providing employees with the tools and techniques they need to get their jobs done and address customer issues effectively can bolster employee happiness, improve the customer experience, and drive better business performance.
Jul 01, 2016
Hear that? It's the Evolution of Customer Service Calls
Like many people, the last thing I want to do is speak with a customer service agent when I have a question. Why call when the answer can most likely be found online in the FAQ section or through another self-service option?
Jun 30, 2016
Inside Deakin University's Digital Mindset
The Australian university's CIO/Chief Digital Officer discusses how to achieve a sustainable digital future, the necessary principles for digital excellence, and the benefits of "horizontality."
Jun 29, 2016
3 Companies Winning in Customer Experience Transformation
Every conversation regarding the merits of customer experience strategy, one question always resonates: How to tie it to revenue. According to Forrester, there's no debate. Better customer experience ties to better revenue across most industries.
Jun 27, 2016
Bridgestone takes a Fresh Look at the Customer
What does Bridgestone have in common with Nordstrom and Starbucks? On the surface not much, but Bridgestone aspires to match the high level of customer service that companies like Nordstrom and Starbucks are known for. Yesterday, Bridgestone laid out its strategy for overhauling its customer experience by 2020.
Jun 23, 2016