Search results for "Customer Experience"

Customer Experience Customer Strategy
Don Peppers: Customer Experience: What, How and Why Now

Ito1 Media's Editor-in-Chief Mila D'Antonio interviews Don Peppers about his new book, Customer Experience: What, How and Why Now. They discuss why understanding the customer's point of view is crucial, the importance of empathy in the customer experience and 4 attributes of a frictionless CX.

Jul 12, 2016
Customer Experience Technology
How Customer Identity Management Can Improve the Customer Experience

There's a goldmine of valuable data in the cross-channel interactions customers conduct. 1to1 Media's Tom Hoffman recently met up with Jason Rose, Gigya Senior Vice President, Marketing, to discuss key trends in customer identity management and how information shared by customers in their omnichannel interactions can be used to deliver more personalized customer experiences.

Jul 07, 2016