Customer Care Evolves Alongside Social Media

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Customer Service
In a world where consumers demand service when they want, where they want, social media rules.

In a world where consumers demand service when they want, where they want, social media rules. So why do so many organizations have trouble using it effectively for support needs? To explore why social care counts more than ever, we talked to Joshua March, author of book “Message Me” and founder and CEO of Conversocial, to get his take on mastering the platform.

Music: Siesta by Jahzzar

 

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EXPERT OPINION
EXPERT OPINION