Hoffman's Hot Seat: Tapping Social Media for Customer Support

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1to1 Media's Tom Hoffman speaks with Nikhil Govindaraj, Vice President of Products at Moxie Software, about different ways that companies can monitor and act on customers' social media comments to provide timely and proactive support when it appears to be needed.

1to1 Media's Tom Hoffman speaks with Nikhil Govindaraj, Vice President of Products at Moxie Software, about different ways that companies can monitor and act on customers' social media comments to provide timely and proactive support when it appears to be needed.

EXPERT OPINION
EXPERT OPINION