Welcome to 1to1 MediaCustomer Strategy articles, trends and best practices
Business’ most respected experts demonstrate the benefits of a customer-focused strategy.
Don Peppers and Martha Rogers spearhead the world’s foremost customer-strategy consultancy, Peppers & Rogers Group. Our experts can provide a visionary keynote, facilitate an executive work session, host a panel of experts, and much more.
Current Topic:
...among people who design software for group use, human social instincts are sometimes jokingly referred to as "the monkey mind."