Customer-focused companies look for new ways to engage customers and enhance the experience constantly. This year, there is no shortage of new and innovative technologies, but knowing your company's customer experience objective is key.
For example; using social media tools to understand and act on customer preferences, or incorporating live video support to assist troubled customers in real time will be instrumental in upgrading the experience.
Learn more about these tools and other technologies that industry leaders are excited about in our latest In Action guide, The 2016 Customer Experience Technology Game-Changers.
Key takeaways include:
- Leveraging forums and blogs for social media insights
- How live video, contact centers, and analytics merge to revolutionize service
- Integrating and updating systems for the modern consumer