Customers have little patience for poor experiences. According to Ovum Research, 76 percent of customers stop doing business with a company after a bad support experience.
High-performance organizations dont take any chances. Theyve raised the bar on service by exceeding the expectations of customers.
In this Tips Takeaways guide, youll find four action items for becoming a high-performing service organization and a case study on St. Lukes Health System.
Download your complimentary copy today.