Addressing the Top 5 Contact Center Challenges for SMBs

Customer Service
Deliver world-class customer experience in the Cloud

Resource and capital constraints can make it tough for small-to-midsized businesses (SMBs) to monitor and manage contact center operations effectively.

A cloud-based delivery model offers a more efficient, cost-effective, and customer-focused approach than premise-based models in delivering personalized and timely service.

In this webcast, industry thought leaders Jessica Smith, product marketing manager at inContact, and Tom Hoffman, executive business editor at 1to1 Media, reveal the top five challenges that a cloud contact center can solve for SMBs.

Watch this webcast now to learn how to:

Achieve scalability to support business expansion and fluctuating call volumes

Handle outdated technologies through seamless and automatic upgrades

Simplify navigation for agents to improve productivity and strengthen the customer experience

Enable contact center leaders to intelligently forecast demand



Tom Hoffman, Executive Business Editor
Jessica Smith, Product Marketing Manager