The Business Case for an Intelligent Contact Center


Thanks to today's hyper-competitive global markets, it's become increasingly difficult for companies to differentiate

themselves by price or product. Forward-thinking companies recognize that delivering superior customer service on a consistent basis is a way to distinguish their brands.

In this issue of 1to1 Media's In Action guide, readers will get actionable advice on how to develop an agile sense-and-respond service environment, the top 10 characteristics of an ideal cloud platform, six technologies that will take

their contact center from smart to brilliant, as well as seven tips for keeping the contact center a vital part of the multichannel customer experience.