Designing the Intelligent Contact Center

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Creating lasting customer relationships requires an intelligent approach to understanding how and why a customer reaches out in the first place. According to the Aberdeen Group, 67 percent of the top contact centers regularly analyze customer traffic to optimize customer support.

With this knowledge, an intelligent contact center can detect patterns and trends as it relates to its products, services and its agents, heading off any major issues a customer may face.

Download the In Action guide now to learn how to build an intelligent contact center and create powerful customer relationships along the way.