Enchanting the 21st Century Consumer

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According to a recent American Express Global Customer Service Barometer, nearly one-third of respondents believe that companies are paying less attention to providing good customer service. If this is true now, how will organizations be prepared to respond to customer needs going forward?

The good news is that there are a number of ways that companiesand their contact centerscan become more knowledgeable and responsive to customers, regardless of the channels customers use.

This complimentary four-page guide will show readers how a combination of cloud-based and online self-service solutions can help today's companies become more agile in meeting the changing requirements of the empowered customer while providing opportunities to increase revenue and decrease costs.