Five Reasons for Enterprises to Embrace a Cloud Contact Center

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Consumers have more choices than ever for buying products and services, making it tough for companies to hold on to their best customers.

A study conducted by inContact and Harris Interactive revealed that customers are basing their buying decisions less on brand loyalty and more on companies' ability to deliver their desired experience.

In this paper, we explore five reasons enterprise companies are making the shift to the cloud, along with the business and operational benefits that it provides.