On the Internet, no one knows you’re a Bot

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Customer Service
When contacting Sling TV’s customer service, customers may interact with a bot or a human, or both.

Seth Van Sickel, director of operations at Sling TV, and Richard Smullen, founder and CEO of Pypestream, spoke with Senior Writer Judith Aquino about the AI-powered bots that are teaming up with associates and the new personalized recommendations that customers will soon receive.

Listen to all episodes of The CX Pod at TTEC.

 

 

 

 

 

 

 

 

EXPERT OPINION
EXPERT OPINION