Most companies support multiple channels to interact with their customers, but a unified omnichannel approach is key to customer satisfaction and loyalty.
According to Forrester's "Trends 2016: The Future of Customer Service" report, 73 percent of people said that respecting their time is the most important thing companies can do to win their loyalty.
Read the new e-book Omnichannel Made Easy for expert advice on transforming the customer experience journey.
- Five customer experience metrics you should be tracking
- The power of a customer experience platform
- Mapping the customer journey to expose problem areas
Grab your complimentary copy today.