The Power of Speech Analytics


Contact centers record many voice interactions for quality assurance and regulatory purposes. These conversations provide companies with a trove of valuable customer insights that can be used to understand and act on what matters most to high-value customers.

In fact, according to an Aberdeen study, companies that utilize speech analytics are able to generate a 3.5 percent annual increase in revenue, compared to a 3.3 percent decrease for companies that don't.

In this 1to1 Media In Action guide, readers will discover best practices for leveraging speech analytics to transform the customer experience and increase revenue.

Download your complimentary copy today.