Shaking Up the Contact Center with AI and Innovation

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Customer Experience
An insider’s view of why AI will enhance—rather than replace—the work of associates.

Recent CX award winners Heidi Rote from Jenny Craig USA and Michelle Williams from Dorel Juvenile give an insider’s view of why they believe AI will enhance-rather than replace-the work of associates, and where they see opportunities to further evolve the customer experience.

Music: Siesta by Jahzzar; As Colorful as Ever by Broke for Free

 

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EXPERT OPINION
EXPERT OPINION