Solving the Top 10 Contact Center Challenges for SMBs

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Thirty-four percent of SMB contact centers are already deployed in the cloud. And according to Aberdeen Research, 20 percent of SMBs are assessing a switch from on-premise to a cloud service over the next 12 months.

Scalability, skills-based agent scheduling, ease of agent platform navigation, and the ability to intelligently forecast demand are just a few ways that a cloud contact center can help emerging companies deliver world-class customer experiences.

Download the new Tips & Takeaways white paper to learn 10 ways that a cloud contact center can solve the support challenges that SMBs face.