Strengthening Self-Service via Speech Technology

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As busy customers look for convenience and ways to save time, they are more willing than ever to use self-service technologies. According to Forrester, 72 percent of customers now prefer self-service over calling an agent. Understanding these behaviors and preferences are key in continuous improvement of the customer experience.

 

Download the new In Action white paper to learn more about how speech technology and analytics are helping companies bolster self-service and lower costs.