Technology: At the Intersection of Business, Healthcare, Education, and Individual Growth

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Technology is increasingly earning a place in every aspect of our lives--from conducting routine tasks like creating shopping lists to helping to transform our lifestyles, health, and mindsets.
Technology

Technology is increasingly earning a place in every aspect of our lives--from conducting routine tasks like creating shopping lists to helping to transform our lifestyles, health, and mindsets.

Recently I thought back to when I worked as a newspaper reporter after college. I couldn't recall how we found our information and sources, and then remembered it involved a lot of door-knocking and cold calling from the Yellow Pages.

Today, most of us can't imagine a world without 24/7 access to information from the palm of our hands. Where would we be without smartphones, tablets, the Internet, GPS, smart watches, smart TVs, gaming systems, voice-activated navigation for our vehicles, and wearable technologies?

Technology today can restore vision to those suffering from blindness through the Argus Retinal Prosthesis, it brings healthcare to the poor and to those living in rural areas through advances in telemedicine, its enabled companies like Amazon to build an army of robots to fulfill orders in its warehouses, its brought free education to third-world countries through non-profit sites like Khan Academy, its created drones to support law enforcement and survey areas damaged from natural disasters, and through wearable technology we can track and improve our health and fitness.

Technology has essentially changed the way we work, learn, think, live, communicate, receive healthcare, shop, and interact with each other. This Internet of Things will continue to grow and thus shape and enhance our lives as analysts predict connectivity will continue to transform both business and individuals' lives.

Today, TeleTech launched its Technology of Us e-book, a collection of essays and interviews that demonstrate how technology is pushing humankind into new stages of evolution.

Our own Don Peppers discusses how technology drives optimism in "Optimism: A Driving Force of Human Evolution." In the essay, Peppers said, "Technology can create problems, but new innovations seem to solve the problems caused by earlier iterations long before they lead to societal disaster."

In "Crossing the Experience Divide," Brian Solis, principal analyst at Altimeter Group, argues that in years to come, resilient companies will intentionally break their business models in anticipation of what customers want and need.

And visionary author Doc Searls explains how a new era of customization, privacy, and efficiency will redefine the consumer experience in "Free the People!" He talks about engaging with customers in the vendor relationship management era. "For companies, the biggest change will be the shift from guessing what customers want, to actually knowing what they want," he said.

To read these inspiring stories and other insights, as well as a peek at future innovation, visit The Technology of Us.

EXPERT OPINION
EXPERT OPINION