Trends Driving Workforce Optimization Strategies

Many decision-makers struggle to strike a balance between efforts to reduce their organizations contact center costs and the need to maintain quality for a consistent customer experience. 1to1 Medias Tom Hoffman spoke with Nicolas de Kouchkovsky, Chief Marketing Officer at Alcatel-Lucent Enterprise Applications about actionable steps business leaders can take to optimize their call center operations.

Keywords: workforce management alcatel-lucent 1to1 Media Tom Hoffman Nicolas de Kouchkovsky
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