Plotting the Course for CRM

1to1 Media's Tom Hoffman speaks with Patrick James, VP and Global Head of Marketing, Sales, and Service at Capgemini, about the trends that are shaping CRM and the top challenges facing CRM decision-makers. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx

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