Forming a Contact Center Partnership

Natalie Petouhoff, Ph.D., senior analyst at Forrester Research, talks with Mila DAntonio, managing editor, 1to1 Magazine, about the steps for tuning an organizations contact center into its business partner.

Keywords: 1to1video 1to1 natalie petouhoff contact center strategy mila d'antonio
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This is embarising and very client unfriendly... benverleg (March 22, 2010)

We're sorry about that. It's the best we could get it. The recording level was too low initially, and we have fixed it for future interviews. The content is good, though, so we wanted to post it anyway. 1to1Videos (March 2, 2009)

This has HORRIBLE audio quality. The substance is good if you can stand the static. nancytwomey (February 27, 2009)

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