Extreme Trust in Action: Comcast Misses an Opportunity

Companies can outsmart their competition by taking the lead when it comes to being proactively trustworthy. Don Peppers of Peppers & Rogers Group shares a missed opportunity during an experience he had with his cable provider, Comcast.

Keywords:
Views
Post a comment at YouTube

Comments

Thank you for sharing, it is truthfully true. In the Comcast case would the money refund be enough? What if the outage caused me to miss a big game or a favorite show? Who and what would determine the value of the refund? Regards Farouk Achoui (May 24, 2012)

Post a video response at YouTube

Video Responses

Have a webcam? Be the first to post a video response at YouTube.