Trends Influencing Customer Experience Management

Several market dynamics are influencing the kind of functionality that decision-makers are seeking in customer experience management tools, including capabilities to generate ROI on software expenditures more quickly. Gary Schwartz, senior vice president, marketing at Confirmit, shares his views on these and other trends that are affecting the kinds of CEM capabilities being sought by end users. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx

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