Safelite CEO: "People First" Requires Transparency, Action

Safelite AutoGlass CEO Tom Feeney hates lip service about customer strategy. His company's philosophy is to invest in employees so they deliver stellar customer experiences and build trust. His "People First" ideology permeates all parts of the company, from the call center to the installation technician and everyone in between. Here, he discusses how the company balances its focus on customers with the day-to-day costs of running a business. He speaks with Liz Glagowski of 1to1 Media. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx

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Comments

I agree. Safelite doesn't focus on its "people first" , its more like pocketbook first. All they ever do it cut your hours and expect its people to be happy. This is one reason why they never make the top 100 companies. Maybe the bottom 100 is more like it. Flo Costa (March 10, 2012)

lolpeoplefirst. more like your money first. XixisII (June 25, 2011)

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