Peppers Unplugged: The Making of a Trustworthy Credit Card

The old credit card business model, in which companies make money off of consumer error, is finished. With regulations taking effect, the credit card industry needs to shift its strategy. Don Peppers of Peppers & Rogers Group offers some suggestions on how credit card companies can act in their customers' best interests.

Keywords: credit card regulations consumer trust credit card industry Don Peppers Peppers & Rogers Group
Views
Post a comment at YouTube

Comments

Glad you enjoy them. Thanks for being a loyal user. We really appreciate it! 1to1Videos (March 17, 2010)

I think I'm the only one who consistently watches your videos. But please do continue to upload these videos as they help me a lot with both my business and studies. Thanks. WOGI5M (March 17, 2010)

Post a video response at YouTube

Video Responses

Have a webcam? Be the first to post a video response at YouTube.