Lessons from a Customer Experience Officer

Brian Curran, recently named as Vice President of Web Customer Experience Solutions at RightNow, shares how he's drawing upon his background as a customer experience officer at BestBuy and other companies and applying that to his current role. He speaks with Tom Hoffman of 1to1 Media. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx

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I like his comments about knowing who you want to delight - since you can't delight all the cusotmers all the time suzypmeriwether (September 21, 2010)

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